Monday, October 8, 2012

The 8 themes from the book: "In Search of Excellence" - by Tom Peters

  1. A bias for action, active decision making - 'getting on with it'.
  2. Close to the customer - learning from the people served by the business.
  3. Autonomy and entrepreneurship - fostering innovation and nurturing 'champions'.
  4. Productivity through people - treating rank and file employees as a source of quality.
  5. Hands-on, value-driven - management philosophy that guides everyday practice - management showing its commitment.
  6. Stick to the knitting - stay with the business that you know.
  7. Simple form, lean staff - some of the best companies have minimal HQ staff.
  8. Simultaneous loose-tight properties - autonomy in shop-floor activities plus centralized values. 

No comments: