Wednesday, December 5, 2012

Performance Management / Improvement / Consulting

  1. Measure existing performance
  2. Analyze findings
  3. Modify processes: E = O / I or Efficiency = Output / Input. E can be increased by increasing O or decreasing I. Therefore, find ways to increase O using the very same I (get more out of less) or find ways to reduce I to produce the very same O by reducing wastage or loss (use less to make more). Simple as that, LOL :)
  4. Measure new performance
  5. Repeat steps 1 to 4 continuously
  6. Result: Better performance
From the links:
Q: What is Performance Improvement?
A: Performance improvement is the concept of measuring the output of a particular process or procedure, then modifying the process or procedure to increase the output, increase efficiency, or increase the effectiveness of the process or procedure. The concept of performance improvement can be applied to either individual performance such as an athlete or organizational performance such as a racing team or a commercial enterprise.

In Organizational development, performance improvement is the concept of organizational change in which the managers and governing body of an organization put into place and manage a program which measures the current level of performance of the organization and then generates ideas for modifying organizational behavior and infrastructure which are put into place to achieve higher output. The primary goals of organizational improvement are to increase organizational effectiveness and efficiency to improve the ability of the organization to deliver goods and or services. A third area sometimes targeted for improvement is organizational efficacy, which involves the process of setting organizational goals and objectives.

Performance improvement at the operational or individual employee level usually involves processes such as statistical quality control. At the organizational level, performance improvement usually involves softer forms of measurement such as customer satisfaction surveys which are used to obtain qualitative information about performance from the viewpoint of customers. A simple but comprehensive guide to Performance Improvement has been developed by the United States Coast Guard. This guide illustrates many of the tools that are available for your use in Performance Improvement. The free guidebook can be downloaded at

Q: Performance Improvement: How do you deliver year-on-year growth? 
A: To reach its potential, an organization must continuously improve its performance – and sustain that improvement. Deliver measurable and sustainable improvement by focusing on the areas of Finance, Customer, Supply Chain, and more.
  • Transform your finance operating model
  • Design and manage outsourcing, offshoring and shared service center arrangements
  • Sharpen your performance management framework
  • Design and implement financial systems
  • Conceive and implement enterprise cost management systems

  • Attract, retain and grow profitable customer relationships.
  • Develop and deploy your market and customer strategy
  • Develop and implement insightful customer analytics to understand and anticipate customer needs
  • Develop pricing, promotion, channel and product strategies that improve margin and increase profits
  • Improve customer service management
  • Improve marketing and sales performance
  • Streamline and accelerate collections processes
Supply chain has the potential to be a key competitive differentiator. Improve the performance of supply chains to deliver reduced cost, increased revenue, and customer satisfaction.
  • Improve the health of supply chains by using a robust set of data analytics
  • Transform global supply chains through a cross-disciplinary approach spanning operations, tax and risk
  • Review, improve and assess risk of procurement functions to realize long-term, sustainable benefits
  • Improve supply chains and infrastructure in emerging markets as a powerful catalyst to secure new market share and drive revenue growth
  • Integrate environmental, sustainable and low carbon aspects into end-to-end supply chains
  • Provide sector-specific supply chain insights with experienced industry supply chain professionals
FOCUS well on the areas of:
  • People and organizational change
  • IT advisory
  • Strategic direction
  • Program management

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