Prof. Roger Martin (of Rotman) has some wonderful viewpoints... (but enough of the Four Seasons example, already! Need some freshness to the story...)

Link:  http://www.theglobeandmail.com/report-on-business/careers/careers-leadership/leadership-advice/martin-a-new-way-of-thinking-for-a-new-way-of-business/article2213058/page1/

Excerpt:

There are a set of tools to grow your integrative thinking capability. I noticed integrative thinkers were willing to absorb a little more complexity, paying attention to more things that were salient to their decision making. 

...it is scary is because of the education of this generation of managers. They have been educated to believe that the prudent thing to do, the wise thing to do, the stable thing to do, the correct thing to do, is to be analytical. They think they are being sloppy managers if they don’t. Analysis is useful for honing and refining what we have already but will never get us to leap to something genuinely new and different.